How can we help?
Start with the common tasks below. If your question is about a specific order, the tracking page shows payment, fulfilment and each delivery group in one place.
Track an order
Use your order reference and contact details to see progress.
OpenReturns and after-sales
Start a return request from an eligible order in your account.
OpenProduct sourcing
Ask Paydan to find a product that is not in the catalogue.
OpenContact support
Reach the team about an existing order or account question.
OpenPopular questions
How do I pay for an order?
Sign in, review your cart and delivery details, then pay through Paystack. Payment is verified before your order is processed.
Why does my order show more than one status?
Payment and fulfilment are tracked separately. A paid order can be in processing, packing or delivery. Each delivery group also progresses on its own so you can see which items are moving.
Can I change my delivery address after ordering?
Contact support as early as possible. Once an item has been dispatched, the delivery address cannot usually be changed.
Still stuck?
Contact the PAYDAN team with your order reference. Support answers Monday to Saturday, 9:00–18:00 WAT.