Questions shoppers actually ask

Sign in, review your cart and delivery details, then pay through Paystack. Payment is verified before your order is processed.

Payment and fulfilment are tracked separately. A paid order can be in processing, packing or delivery. Each delivery group also progresses on its own so you can see which items are moving.

Contact support as early as possible. Once an item has been dispatched, the delivery address cannot usually be changed.

No. Paydan lists products sourced from many suppliers and coordinates the order. Items requiring supplier confirmation must be confirmed before payment. Where that is the case, the product card says availability is to be confirmed.

You can request the product instead. Paydan's sourcing team will look for a supplier and send a quotation with a price and estimated delivery window.

Current prices are available after signing in. Your checkout total is confirmed before payment. Sourcing quotations have a validity date.

Delivery is estimated from your state at checkout. The final fee is confirmed once the supplier and delivery method are set. No fixed nationwide fee is promised here.

Return eligibility depends on the item and its condition. You can submit a return request from your account; Paydan reviews each request before approving it.

Yes. Items from different suppliers are fulfilled separately, so parts of one order may arrive at different times.